Privacy Policy

Who we are

We are REL Group Ltd, Company Address Block 15, Dubbs road, Port Glasgow, PA154UG, company number SC155934

Our website address is: https://www.rel-group.com/

At REL we guarantee our commitment to respecting and protecting your online privacy.

This includes your need and your right to know what we do with the personal information you share with us. It also guides our company’s policies regarding the management of this data, including how the information is collected, processed, and for what purposes.

“REL Group”: refers to the web pages. By accessing this website, you are consenting to the way information is collected and used, as described within this Privacy Policy.

In return, REL Group gives the commitment that we will use the personal data you provide only in ways that are compatible with the following Privacy Policy.

What personal data we collect and why we collect it

REL Group is committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

We collect information about you for two reasons: firstly, to process your order and second, to provide you with the best possible experience.

We will not e-mail you in the future unless you have given us your consent. We will also give you the chance to refuse any marketing email from us in the future.

We do not release your information to third parties. We guarantee you will not receive emails from a third party as a result of buying from REL GROUP.

The Collection of Information

Every time you log on to our website your IP (Internet Protocol) address registers on our servers. Your IP address reveals no information other than the number assigned to you. We do not use this technology to get any personal data against your knowledge or free will (i.e., automatically recording e-mail addresses of visitors). Nor do we use it for any purpose other than to help us monitor traffic on our website, or (in case of criminal activity or misuse of our information) to cooperate with law enforcement.

Contact Forms

If you fill out one of our online forms, your information will be stored on our server only for the required time.

You will also be asked if you wished by signing up for our newsletter letting you aware of any promotional offers on our products or for us to contact you in the future when you fill out one of our recruitment forms. You will volunteer to choose your contact method for us to reach you on. This can be changed by directly contacting us.

Comments

When visitors leave comments on our site, we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the same way as if the visitor has visited the other site.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Card Payment Transaction

You may choose to buy from REL using a payment card. The card payment details once they have been processed they are not stored by REL Group.

Your rights

You have various legal rights about the information you give us, or which we collect about you, as follows:

  • You have the right to access the information we hold about you free-of-charge, you can find out why and how we are using your data, whom we may have disclosed that information, from where we originally obtained the information and for how long we will use your information.
  • You have the right to ask us to modify any information we hold about you that is inaccurate or incomplete.
  • You have the right to ask us to delete any information that we hold about you (the ‘right to be forgotten’). Please note that this right can only be exercised in certain circumstances and, if you ask us to erase your information and we are unable to do so, we will explain why not.
  • You have the right to ask us to stop using your information where: (i) the information we hold about you is inaccurate; (ii) we are unlawfully using your information; (iii) we no longer need to use the data; or (iv) we do not have a legitimate reason to use the data. Please note that we may continue to store your information, or use your information for legal proceedings or for protecting the rights of any other person.
  • You have the right to ask us to send the information that we hold about you to another person or company in a structured, commonly-used and machine-readable format. Please note that this right can only be exercised in certain circumstances and, if you ask us to transmit your information and we are unable to do so, we will explain why not.
  • You have the right to object to us using/storing your information. We will stop using/storing your information unless we can demonstrate why we believe we have a legitimate business interest which overrides your benefits, rights and freedoms.
  • You have the right to withdraw your consent at any time.
  • You have the right to object to us using/storing your information for direct marketing purposes.

If you wish to exercise any of your legal rights, please contact our customer services team by writing to the address at the top of this policy, or by phone 01475 794350

You also have the right, at any time, to lodge a complaint with the UK Information Commissioner’s Office if you believe we are not complying with the laws and regulations relating to the use/storage of the information you give us, or that we collect about you.

Security Measurements

To help protect the privacy of data and personal information that has been entered onto our site, we maintain a physical, technical and administrative safeguard. We regularly test and update our security measures on an ongoing basis. We restrict access to your data so that only certain employees can access this information.

REL Group trains employees about the importance of confidentiality and security of all customer your data.

Online Store: Privacy Policy

What we collect and store

While you visit our site, we’ll track:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently seen
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of basket contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the data for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for two years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews if you choose to leave them.

Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

  • Order information like what was purchased, when it was bought and where it should be sent, and
  • Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfil orders, process refunds and support you.

Card Payments

We accept payments through PayPal and WorldPay. When processing payments, some of your data will be passed to PayPal and WorldPay including information required to process or support the payment, such as the purchase total and billing information.

Please see the PayPal Privacy Policy for more details.

Please see the WorldPay Privacy Policy for more details.

What we share with others

We share information with third parties who help us deliver your order to you. We share information with UPS as this is who we use for delivering your order.

Please see the UPS Privacy Policy for more details.

Your rights

You have various legal rights about the information you give us, or which we collect about you, as follows:

  • You have the right to access the information we hold about you free-of-charge, you can find out why and how we are using your data, whom we may have disclosed that information, from where we originally obtained the information and for how long we will use your information.
  • You have the right to ask us to modify any information we hold about you that is inaccurate or incomplete.
  • You have the right to ask us to delete any information that we hold about you (the ‘right to be forgotten’). Please note that this right can only be exercised in certain circumstances and, if you ask us to erase your information and we are unable to do so, we will explain why not.
  • You have the right to ask us to stop using your information where: (i) the information we hold about you is inaccurate; (ii) we are unlawfully using your information; (iii) we no longer need to use the data; or (iv) we do not have a legitimate reason to use the data. Please note that we may continue to store your information, or use your information for legal proceedings or for protecting the rights of any other person.
  • You have the right to ask us to send the information that we hold about you to another person or company in a structured, commonly-used and machine-readable format. Please note that this right can only be exercised in certain circumstances and, if you ask us to transmit your information and we are unable to do so, we will explain why not.
  • You have the right to object to us using/storing your information. We will stop using/storing your information unless we can demonstrate why we believe we have a legitimate business interest which overrides your benefits, rights and freedoms.
  • You have the right to withdraw your consent at any time.
  • You have the right to object to us using/storing your information for direct marketing purposes.

If you wish to exercise any of your legal rights, please contact our customer services team by writing to the address at the top of this policy, or by phone 01475 794350

You also have the right, at any time, to lodge a complaint with the UK Information Commissioner’s Office if you believe we are not complying with the laws and regulations relating to the use/storage of the information you give us, or that we collect about you.

If you wish to read about REL terms and condition or cookie policy, then please click on the links.