Where the Product is returned under warranty, or where REL offers a repair service for product, such items should be returned carriage paid to REL. No item should be returned to REL until a Return Merchandise Authorisation (RMA) number has been issued by REL. All attachments must be removed before items are returned. REL will carry out repairs either by replacement of parts or subassemblies or by replacement of the entire unit. REL reserves the right to incorporate Engineering Change Orders (ECO’s) into the product, or to supply a replacement product of a higher revision level.
REL will endeavour to carry out repairs within its estimated repair time, but REL can make no guarantee that repairs will be completed in a particular time for whatever reason.
REL reserves the right to charge the Customer where no fault is found in the product, or where the Customer asks for an estimate of the repair cost.
REL reserves the right to delay the return of any items of the Customer’s property in REL’s possession (other than the warranty repairs) and shall have a general lien on all such property in respect of any sums which may be owing by Customer to REL on any account whatsoever. REL shall have the right to dispose of any such property on giving 28 days’ notice by first class post to Customer’s normal trading address where any such sums are more than 14 days overdue and shall apply the proceeds of disposal (less associated expenses) towards satisfaction of all debts owed by Customer to REL.
REL can accept no responsibility for retention or security of data or information stored on magnetic or other media returned to REL for repair. It is REL’s standard practice to erase all magnetic storage media which is returned for repair, either under warranty or otherwise.