Product Guarantee

REL Groups’ product range carries a 30-day guarantee against manufacturing defect. Any product returned against this guarantee will be credited/replaced/repaired free of charge if accompanied by the invoice number and an RMA (Return Management Authorisation) number from our Sales Team.

Additionally, any REL Group products ordered in error can be exchanged if returned to us unused and in the original packaging and accompanied by the original invoice number and RMA Number.

Product Warranty

REL warrants that all Product (but excluding spare parts and consumables) will be free from any defect in material or workmanship, and shall perform in accordance with its specification, for a period of 30-days from the date of delivery to the Customer (or such more extended period as may be specified in the relevant product documentation). REL’s sole liability for breach of this warranty shall be (at its option) to replace or repair the defective Product or component thereof. Customer must return the defective Product to REL; carriage paid; REL shall return the fixed Product to the Customer; carriage paid.

This warranty is only given for the benefit of the Customer. Any end-user must refer any problems to the person who purchased the Product directly from REL, who will if necessary contact REL.

This warranty does not extend to a product which comes defective resulting from damage in the course of transportation, or by handling, storage, operation, use or maintenance in a manner of the environment not conforming to the instructions or specifications of REL.

This warranty is instead of all other warranties. REL shall not be liable for any loss of profits or incidental or consequential loss for whatever reason.