Product returns can be frustrating. You want to concentrate on sales and we can help you do that by managing your Returns processes on your behalf.
REL has a proven track record in reverse logistics and can tailor a solution to meet individual customer requirements whether it be a total solution including logistics, product refurbishment, sale of a finished product or a partial solution such as managing your in-warranty products.
"We can take the headache away of complex product returns. We have the expertise to manage this process for you and will transform missed opportunities into money earners by recovering lost value - quickly and reliably."
Gordon Stewart, Materials Manager, REL
Our key services include:
- Return to base repair, warehousing and stock management
- Warranty claims on your behalf for credit or replacement parts
- Returns management including check&sort,product refurbishment, product grading, product reconfiguration, rebox/rebadge, deliver to return destination
- B2B Trade Disposal
Allowing REL to manage your reverse logistics can bring benefit to your business in the following ways:
- Maximise the value in every part
- Ensure you get what you're entitled to for in-warranty materal
- Reduce your time spent on non core functions
- Increase product return cycle time